Cancellation & Refund Policy

Refund Policy

If you think you were wrongly charged a cancellation fee, we would be happy to help.

It is very simple process. contact us and tell us more about your problem and send it to us. We will look into your request and get back to you soon.

Cancellation Policy

You may be charged a cancellation fee if any one of the following occurs:

1. Where:
   1. The estimated time of arrival of the driver is less than 5 minutes and you cancel the booking 3 minutes or later after the booking has been accepted by the driver, or
   2. The estimated time of arrival of the driver is 5 minutes or more and you cancel the booking 5 minutes or later after the booking has been accepted by the driver, or
2. A driver has already arrived at your pickup location, or
3. A driver cancels the booking after waiting at your pickup location for 5 minutes or more, or
4. Canceling after making a booking

However, the cancellation fee will not be charged if the driver is delayed in reaching the picking up location by more than 45 minutes from the shown estimated time of arrival. The cancellation fee amount may vary depending on your city, and the vehicle category selected. A cancellation fee, if charged, will be added to the total bill amount of your next ride.